Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@o.coffee. Please note that returns will need to be sent to the following address: 750 N Glendale Ave. Glendale, CA 91206
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For Coffee Products
At O.Coffee, we take pride in providing high-quality, fresh coffee to our customers. As coffee is a perishable product, we are unable to accept returns.
However, our top priority is your satisfaction with your purchase. If you encounter any issues with your order or if there are any errors, please don't hesitate to contact us at (818) 484-7888 or send an email to info@o.coffee within 30 days of receiving your order.
Our team is dedicated to finding a solution that meets your needs, whether that means finding a different type of coffee that you'll love or issuing a refund. For our local customers in Los Angeles, we welcome you to visit our shop where we can provide you with personalized assistance to help you find the perfect coffee for your taste buds.
You can always contact us for any return question at info@o.coffee.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Digital Course Refund Policy
Due to the nature of digital content, all course purchases are non-refundable. Once you purchase, you receive immediate access to all course materials—including video lessons, written content, and downloadable resources—which cannot be returned.
We encourage you to read the course description carefully and contact us with any questions before purchasing. By completing your order, you acknowledge and agree to this no-refund policy.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@o.coffee.